COMMAND PROCESS SERVING TERMS OF SERVICE & PRIVACY POLICY
Last updated: 1 December 2025
Welcome to Command Process Serving (“we”, “our”, “us”). By using our website or engaging our services, you agree to the following Terms of Service & Privacy Policy. Please read them carefully.
By accessing this website or requesting our services, you acknowledge that you have read, understood, and agreed to be bound by these combined Terms of Service & Privacy Policy.
1. Our Services
Command Process Serving offers professional process serving and related services, including but not limited to:
- Personal and substitute service of legal documents
- Urgent and after-hours service
- Multiple attempts and field attendances
- Document pick up (when arranged)
- Preparation of court ready affidavits
All services are provided with reasonable skill and care. We reserve the right to decline or withdraw services where required by law or safety considerations.
2. Client Responsibilities
When engaging our services, clients agree to:
- Provide accurate and up-to-date information
- Ensure documents supplied for service are legally correct
- Provide correct addresses, identifying information, and instructions
- Respond promptly to our communications
We are not liable for delays or failed service attempts caused by incorrect or incomplete information.
3. Fees, Invoicing & Payments
3.1 Payment Terms
- Invoices are due immediately upon receipt unless agreed otherwise in writing.
- Work may be paused or withheld if payment is not made.
3.2 Additional Charges
Extra fees may apply for:
- Urgent or same day attendance
- After-hours service
- Excess travel
- Multiple attempts
- Printing, document pick up, postage
- Court filing fees
Where possible, additional fees will be communicated in advance.
3.3 Non-Payment
If payment is not received within a reasonable timeframe, we may:
- Suspend services
- Withhold affidavits or other documents until payment is made
- Refer unpaid accounts to debt recovery services
- Charge reasonable recovery costs
4. Cancellations
If a server has already been dispatched or attempts have been made, the service fee remains payable even if the client cancels or the matter resolves.
We may exercise discretion in exceptional circumstances.
5. Affidavits & Proof of Service
Affidavits are prepared according to court rules.
Clients must review the affidavit promptly and advise of any amendments before signing.
6. Turnaround Times
Timeframes may vary based on:
- Location
- Availability of the recipient
- Urgency level
- Environmental or situational factors
While we aim to work efficiently, certain elements are outside our control.
7. Limitation of Liability
To the maximum extent permitted by Australian law:
- We do not accept liability for indirect, incidental, or consequential loss
- We are not responsible for service delays caused by inaccurate client information
- We cannot guarantee successful service in every matter
Nothing in these terms limits your rights under the Australian Consumer Law.
8. Intellectual Property
All content on this website including text, graphics, branding, logos, and layout is our property.
You must not copy, reproduce, modify, or distribute content without written permission.
9. Website Use
You agree not to:
- Use this website for unlawful or harmful purposes
- Attempt to interfere with or compromise website security
- Copy or misuse website content
We may update or modify website content at any time without notice.
10. Privacy Policy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
10.1 Information We Collect
We may collect:
- Your name, address, phone number, and email
- Document service instructions
- Recipient details
- Notes and observations from attempted service
- Payment and billing information
10.2 How We Use Your Information
We use personal information to:
- Deliver process serving services
- Communicate with clients
- Prepare affidavits of service
- Issue invoices and process payments
- Improve our website and services
10.3 Disclosure of Information
We may share information with:
- Courts, legal representatives, and law firms
- Subcontracted process servers (if required for remote areas)
- Law enforcement when required by law
- IT service providers and secure storage platforms
- Payment processors
All third parties must handle information securely.
10.4 Data Security
We take reasonable measures to protect personal information from:
- Misuse
- Loss
- Unauthorised access
- Disclosure
- Documents and digital data are stored securely.
10.5 Access & Correction
You may request access to, or correction of, personal information by contacting us.
We will respond promptly unless restricted by law.
10.6 Retention
We retain records only for as long as necessary to fulfil legal, operational, and professional requirements.
11. Amendments
We may update these Terms & Privacy Policy at any time.
Changes will be posted on this website, and continued use of our services constitutes acceptance of updated terms.
12. Governing Law
These Terms & Privacy Policy are governed by the laws of New South Wales, Australia.
Any disputes should first be addressed through good faith negotiation before formal action.
13. Contact Us
For questions regarding these Terms or our Privacy practices, please contact us using the details provided on our website.